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Articles by Julian Thorne

Opportunities & Threats: Consumer Media
COMMENT

Opportunities & Threats: Consumer Media

By Julian Thorne  |  03/02/2020

Retention Strategies - Ten Top Tips

Retention Strategies - Ten Top Tips

By Julian Thorne  |  24/10/2019

So, you think you are customer centric, do you?
FEATURE

So, you think you are customer centric, do you?

By Julian Thorne  |  24/09/2019

7 reasons to obsess about your subscriber retention rate

7 reasons to obsess about your subscriber retention rate

By Julian Thorne  |  11/07/2019

Is great onboarding the secret to reducing subscriber churn?
FEATURE

Is great onboarding the secret to reducing subscriber churn?

By Julian Thorne  |  27/11/2018

Get engaged not dumped
FEATURE

Get engaged not dumped

By Julian Thorne  |  14/07/2014

Managing the Digital Channel
RESEARCH

Managing the Digital Channel

By Julian Thorne  |  19/05/2013

Mapping a Multi-Channel World
FEATURE

Mapping a Multi-Channel World

By Julian Thorne  |  15/05/2012

Joining up the customer service dots
FEATURE

Joining up the customer service dots

By Julian Thorne  |  13/03/2012

Managing the Digital Drift
FEATURE

Managing the Digital Drift

By Julian Thorne  |  18/05/2011

The cutting edge of customer service
FEATURE

The cutting edge of customer service

By Julian Thorne  |  18/03/2011

How much is customer service worth?
FEATURE

How much is customer service worth?

By Julian Thorne  |  15/03/2010

Customer service matters
FEATURE

Customer service matters

By Julian Thorne  |  01/03/2009

Does customer service really matter?
FEATURE

Does customer service really matter?

By Julian Thorne  |  01/07/2008

All questions and no answers
FEATURE

All questions and no answers

By Julian Thorne  |  01/01/2005

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15 articles - Page 1/1