CDS Global

CDS Global, a subsidiary of Hearst Corporation, has been the brand behind world-class brands for more than 50 years.

100% of recurring revenue organisations are looking to find better ways to manage their customers and optimise their revenue streams.

CDS has made that possible, delivering a solution that successfully handles every single touchpoint in your customer journey across online and offline channels, so you deliver frictionless subscriber experiences. Grow subscribers via marketing services and cross-channel acquisition, easily manage offers and seamlessly distribute and fulfil. Engage members via omni-channel support, optimise payments, manage churn — all under one roof. No more disparate data or stringing systems together to try to better understand your customers. Sounds like heaven, doesn’t it?

Introducing CDS Global Core — one unified solution for you and your subscribers — a customer management system for modern end-to-end subscription and order management:

• Orders & renewals: Seamlessly manage customer orders, renewals, and offers in one place with a 360-view of your customer data.
• Payments: Increase your ability to acquire and retain customers by leveraging multiple payment options including credit cards, debit cards, direct debits and alternative payments (Apple Pay, PayPal).
• Marketing & promotions: Create offer, payment and content pages easily through an easy-to-use online marketing solution built directly into Core.
• Identity: Drive adoption and meet security protocols with a secure, single, social and federated customer identity and access management solution, included in Core.
• Data & reporting: Unlock customer segment insights with advanced analytics and AI-driven predictive modelling. Accelerate subscriber growth, craft optimal pricing strategies, boost engagement, and drive revenue growth.
• Customer service: Meet your customer where they are for frictionless experiences that drive loyalty with omni-channel support across online and offline channels: chat, phone, email, direct mail, and more.

The CDS difference

• Customer first model: Keep your customer at the core of your business. View all customer activity in a single-record environment to enhance your revenue and retention strategies.
• White glove service: Premier and individualised service for system set up and continued management. We do all the work, so you can focus on your business.
• Centralised customer service: Centralise your customer service touchpoints. The Core team acts as an extension of your brand to assist your customers and provide effective outbound techniques to reduce churn.
• Subscription expertise: CDS Global has been providing subscription services to world-class brands for over five decades. We know subscriptions.
• Branded customer experience: Bring recall to your brand with customised login, product and checkout pages highlighting your brand colours and logo.
• Churn reduction: Maximise retention by delivering value through personalisation at scale, and leading payment recovery processes paired with best-in-class customer support.