In brief, says the PCC, the results show that:
• 86% of those respondents who gave an opinion said that PCC staff were either very helpful, helpful or satisfactory;
• 79% of those who provided an opinion thought that there complaint had been handled (in terms of thoroughness) either very well, well or satisfactorily;
• 68% of people thought that time taken by the PCC to deal with their complaint was about right;
• 65% of people rated information on the PCC website 4 or 5 out of 5 for helpfulness.
For the full results, please click here.
The PCC has surveyed those who use its services since 2002. The publication of these results is a performance objective of the PCC to which it has publicly committed.
