The survey, which was published on 16 May, highlights which media owners deliver the highest levels of service and which have shown a commitment to continually improving their digital standards.
Nearly 90% of respondents (88.0%) agreed or strongly agreed that the overall experience of working with TI Media was a good one. They were closely followed by MiQ (87.5%), Quantcast (82.5%) and Blis (81.0%).
While TI Media leads overall and among Crossover Media, MiQ leads among Ad Networks/Exchanges and Sales Houses, and AutoTrader (69.4%) was named by agencies as the best Online Pure Play to work with.
Other key findings:
- MiQ leads five categories, (Understanding of Client Objectives, Dispute Resolution, Ease of Contact, Frequency of Contact and Media Agency / Media Owner Partnership), while Teads tops two categories. Captify, News UK and Unruly reach rank first in one category.
- TI Media also led in quality of response to briefs, and scored highly across the board.
- MiQ, News UK and Teads are the most improved media owners – each seeing an increase of 10 percentage points or more in seven categories. Blis and Captify have seen similar increases across four categories each, while Oath, Quantcast and Spotify and seen the same improvement across three categories.
The Spring Survey includes the JICWEBS Digital Trading Standards Group Status of each supplier. Of the 21 listed suppliers, 19 are DTSG Brand Safety Signatories, this means that they have signed up to JICWEBS to be independently verified; while 17 of these are of these are DTSG Certified meaning the business has had their brand safety policies and processes independently verified, and have received a seal of approval.
Says Nigel Gwilliam, Director of Media Affairs, IPA: “This survey equips agencies with the relevant intel into which media owners are consistently demonstrating their commitment to improving the quality of their services, and ensuring better brand safety standards. Congratulations to TI Media for their outstanding results in this survey.”
Sam Finlay, chief revenue officer, TI Media says: “It’s a huge honour for TI Media to be back at the top of the IPA Digital Media Owner survey. As a business we have consistently evolved our digital offering and gone through significant change in the past 12 months. To again be recognised as being the best UK Digital Media Owner by our customers across this period is testament to everyone in the TI Media family, their skill and amazing hard work.”