Rzeczpospolita, one of the leading daily newspapers in Poland, offers consumers access to content across multiple devices, enabling GBC to increase its online subscribers and generate new revenues. The new website provides its 2.8 million unique users with simple navigation so they can easily find the content they want to view. With the simplified design, GBC aims to encourage its readers to use the online service as they would a printed edition.
Using eSuite, says MPP Global, the integrated cloud Identity Management, CRM, and eCommerce platform, GBC plans to also power enhanced digital services across its other websites and applications.
GBC has a single customer view of both print and digital customers and is able to manage the complete customer lifecycle from identification, registration, authentication and single sign-on to eCommerce, subscriptions and billing. The company can manage all customer data, while its readers are provided with self-care functionality to manage their own account and purchases across multiple devices.
GBC’s main goal is to have a metered paywall across the Rzeczpospolita and its other websites. Using the metering functionality, the company can now define metering and access controls, including the number of ‘free’ pages and meter by section. This functionality can help develop the website’s traffic, increasing GBC’s ability to engage with anonymous visitors and convert them into loyal subscribers, says MPP Global.
Using eSuite, GBC can offer its customers one-click payments and recurring subscription payments capability. The eCommerce functionality also enables GBC to define and bundle its digital products across multiple platforms and centralise its revenues through a single platform, regardless of format, device, language or currency.
The company can control the entire billing life cycle of a subscription; creating packages, offer free trials, redemption of promo codes and renewals.
GBC can also create mass campaigns for its entire customer base or targeted campaign lists, featuring discounts, offers and other incentives using the comprehensive marketing tools. Using this capability, GBC can entice Rzeczpospolita’s readers to pay for content, which is essential for the company in attracting new subscribers.
Using the data collected, GBC can drive business decisions and strategy using the reporting functionality. With A/B testing, the business can also learn what works best for its customers in real time and ensure the paid content strategy reflects the market conditions.
Marcin Kowalczyk, Head of Digital at Gremi Business Communication and VP of e-Kiosk Plc, explains: “We needed the best proven solution for the effective selling of paid content that covered the entire customer process, from marking an article as ‘paid’ to the full tractability of the products used by the customer. With eSuite, we can successfully manage all monetisation strategies of our product portfolio, which in the future we hope to potentially use for all the other our media brands.”
Paul Johnson, CEO at MPP Global, added: “With over 86 per cent of the Polish population now reading newspapers either in print or online format and a growing number of people using mobile gadgets to access articles while on the move, eSuite is ideally suited to Eastern European newspapers that are looking to maximise their digital revenues.
“Aside from its outstanding functionality, one of the best features of eSuite is its adaptability. Not only can it be used in line with a publisher’s unique branding, it can also be used to manage offline, print customers as easily as new digital customers.”
