Phil Walker welcomed confirmation of the accreditation, saying: “While we are proud to be able to proclaim that PCS is ISO 9001 certified, what that actually does is send out a message to our customers that we take quality seriously.
Proudly displaying PCS’s ISO 9001 certificate are (from left) Customer Services Manager Colin Bigmore and Managing Director Phil Walker.
“It should give them the confidence to know that we are taking care in everything we do, continually scrutinising the software we deliver and the way we deliver it, to ensure that we’re always looking to be the best we can be on their behalf.”
He added: “The accreditation sets us apart as a UK publishing software developer and supplier and it acknowledges that we have reached a measurably high standard in our business processes.”
ISO 9001 also requires companies to maintain a rigid set of key business processes which can be monitored to ensure they are working as they should. It also demands effective record keeping and quality assurance procedures, which are expected to be continually improved.
Said Walker: “It’s a process that doesn’t stop. Achieving ISO 9001 is the platform on which we expect to build as we continue to develop industry-leading software for our customers.
“There are standards we have to meet. People can be confident they have been met and that we have a high quality approach to customer service.”
PCS has been serving the UK publishing industry for more than 35 years and has developed a range of software products covering all aspects of publishing, including its brand new digital content management and publishing system, Knowledge.
The browser-based system, launched at Publishing Expo in London in March, has been developed, says the company, from the ground up to give publishers the genuine simultaneous multi-channel publishing capability they have been looking for to compete in today’s challenging market. On one fully-integrated platform, Knowledge embraces the full spectrum of media output from print, through web to smart phone and the latest media readers such as the iPad.
About PCS
PCS says: “Press Computer Systems Ltd is part of the Claverley group of companies, a British media and publishing group, which includes the Wolverhampton Express & Star, the Shropshire Star, Precision Colour Printing, and the Guiton Group (Jersey Evening Post, Guernsey Press, Itex Group, CIN Group).
While enjoying the backing of a major publishing group, PCS operates as a totally independent company, fully respecting the confidential nature of its relationship with each customer.
The company was formed in 1973 and today PCS is a leading systems supplier to the UK publishing industry with a comprehensive suite of proven integrated systems specifically designed to maximise the potential efficiency and profitability of information publishing.
By maintaining a position at the cutting edge of technology PCS is committed to developing systems that help customers to push their business forward both in terms of revenue and technology."
About Knowledge
PCS says: "Knowledge is PCS’s new digital content management and publishing system, designed in the 21st century to fulfil the requirements of 21st century publishers.
At its heart is the concept of concurrent multi-publishing – which makes digital content independent of publishing channels, allowing publishers to serve content to many different end users through print, internet, mobile and tablet in the most appropriate format as part of the production process, not as a repurposing afterthought.
Largely browser-based, Knowledge is explicitly geographically independent, built to encourage remote working which is at the same time collaborative in real-time.”
